Eight fabulous years of outstanding personalised customer service were recognised at the BETA Business Awards as TopSpec once again scooped the HAYGAIN Nutritional Helpline of the Year Award.
Winning the award for an unprecedented eighth time saw an outstanding achievement for the North Yorkshire based family firm, well known for their range of innovative horse feeds and supplements.
TopSpec provide horses owners with valuable help and advice, and are well known throughout the industry for their multiple award-winning helpline.
Nominations were invited from retailers and consumers, and the final judging was based on these and mystery callers posing questions designed to challenge each helpline.
This is the eighth time that TopSpec has won the award and the judges described the service offered by the company as “outstanding once again!”
Nicola Tyler, Nutrition Director of TopSpec said: “We are very grateful to be recognised by the industry for consistent excellence in giving nutritional advice. We would also like to thank HAYGAIN for not only sponsoring this Award for five years but also presenting us with their latest model, a brilliant mini-steamer.
“Welfare combined with nutritional excellence is always uppermost in our minds when giving Helpline advice and helping horses to feel in top form and perform brilliantly is very rewarding.”
The awards presented at the hugely successful BETA Gala Dinner are highly sought after throughout the industry and the remarkable eighth win for TopSpec met with a huge round of applause from those attending.
Left to right – Keiley Alderson, TopSpec Nutritionist; Anna Welch, TopSpec Veterinary Nutritionist; Tim Oliver of HAYGAIN with sponsored rider Verity Smith and Uffa the guide dog presenting the HAYGAIN Hay Steamers Nutritional Helpline of the Year Award; Louise Jones, TopSpec Senior Nutritionist.