The award recognises businesses that provide outstanding personalised customer service and the TopSpec team were in celebratory mood when winning once again.
Well known for their range of innovative horse feeds and supplements, TopSpec provide horses owners with valuable help and advice, and are well known throughout the industry for their multiple award-winning helpline.
Nominations on the website design were invited from retailers and consumers, and the final judging was based on these and mystery callers posing questions designed to challenge each helpline.
The judges described the service offered by the company as “outstanding once again!” Emphasising the speed with which written ration plans and additional information was received in the post.
Nicola Tyler, Nutrition Director of TopSpec said: “We are very grateful to be recognised by the industry for consistent excellence in giving nutritional advice. We would also like to thank HAYGAIN for sponsoring this Award.
“Welfare combined with nutritional excellence is always uppermost in our minds when giving Helpline advice and helping horses to feel in top form and perform brilliantly is very rewarding.”
The awards presented at the hugely successful BETA Gala Dinner are highly sought after throughout the industry and this remarkable ninth win for TopSpec met with much support from those attending.